酒店避免跑單管理工作程序

酒店避免跑單管理工作程序

酒店避免跑單管理程序

objectives

目的

xto control the number of sellable rooms

控制可銷售房間的數(shù)量

xto avoid skippers

避免跑單

policystatement

政策闡述

it is the hotel’s policy that all due out guests after 18:00 hours are contacted and that their check out time is established.

該政策旨在,在18點以后聯(lián)系并告知要離店的客人離店時間已經(jīng)確定。

procedures

程序

1.check the number of due out guests at 12:00 hours.

在12點以后確定期望離店的客人數(shù)量。

2.check the number of due out guests at 14:00 hours

在14點以后確定期望離店的客人數(shù)量。

3.check the number of due out guests at 16:00 hours

在16點以后確定期望離店的客人數(shù)量。

4.check the individual guest folios and check the check out times in the folio

檢查獨行客人的便箋,在便箋中確定其離店時間。

5.contact the guests that e*ceeded their check out time by more than 1 hour by telephone and ask politely about their check out time

如果客人超越了其離店時間1小時以上,禮貌地于其聯(lián)系,并確定其離店時間。

6.check the number of due out guests at 18:00 hours

在18點以后確定期望離店客人的數(shù)量。

7.start calling all due out guests at 18:00 hours and inform politely about their check out time